General
Information
We accept personal or company checks as well as money orders. We can also accept
purchase orders. To recognized government, educational and corporate institutions
terms are net 30 days. All other orders must be prepaid. Past due orders are
charged interest at 1.5% per month. Note that personal checks may take 10 days
to clear. All funds must be in US dollars. We can also take VISA, MasterCard,
American Express, Discover and now PayPal! You can call with orders or questions: (650)
638-2512 10 am to 6 pm Pacific Time, Monday through Friday E-mail: ncanvas@aol.com
Credit Cards
We accept all major
credit cards: VISA, Mastercard, American Express and Discover. PayPal
is NOT required to use a credit card. You can use
a credit card by telephone or by email. Our customers find that sending
the number broken up into several emails is completely safe, but you
can always send it by postal mail or call us to be sure.
PayPal
We accept PayPal (www.paypal.com) as a form of payment. Please use our regular email address (ncanvas@aol.com) as the recipient address.
Shipping
We use the US Postal Service to ship to all points worldwide. Please include
shipping with your order. Because each piece is different, we find that
5% of the total is usually sufficient. Minimum shipping charge is $5.00.
Call about heavy items such as trackways and big bones, in all cases any
excess payment will be promptly refunded.
International
Orders
We welcome orders from all countries worldwide. Payment can be made by International
Postal Money Order, checks drawn on a US Bank or in US Dollars, wire transfer
or credit card. Wire transfers may incur a fee. Many customers use email and
simply break their credit card numbers into multiple emails. We recommend against
sending cash via the mails. We also accept Paypal (www.paypal.com)
for all transactions. PayPal accepts several foreign currencies as well such
as Euros and Pounds Sterling so conversion to US Dollars is not necessary! Use
our regular email (ncanvas@aol.com) for PayPal.
Returns
Any specimen can be returned within 10 days of receipt for a
full refund of the purchase price. Tools, fossils or art must be returned
in new condition and with all packaging. Shipping is not refundable. After
10 days we can accept returns for trade only and cannot give a cash refund.
We make every attempt to properly identify all specimens. We are not responsible
for typographic or design errors.
Trades
We welcome offers to trade specimens. Please take note of a few important details before you make an offer.
- Please offer items of at least equal value. No one would trade a broken Moroccan dinosaur tooth for a Tyrannosaurus rex tooth and neither would we. Your trade item should be something we can sell to someone else, for at least the same price as the item you wish to obtain from us.
- Once your offer has been accepted, we must receive your trade item before we will ship ours unless other arrangements have been made.
Holds
We will gladly hold requested items for 10 calendar days so that payment arrangements can be made. After 10 days if payment has not been made or payment arrangements set up, all items will be returned to stock and considered available for sale to all customers. We will not extend holds nor can any item be put on hold more than once.
Layaways and Payment Over Time
We know that not everyone can spend a big sum for their favorite fossil all at once, so we like to make it easier for our customers to get the specimens they want without having to make one big payment. We will, on occasion, accept payment plans so that payments can be spaced over time. Any payment plans are subject to our approval and subject to these conditions:
- All payments must be made regularly, according to the schedule agreed upon, and on time.
- No specimen will be held for more than 10 days unless a payment has been made.
- No item will be shipped until final payment is made
- Payments that are late or missed will accrue a penalty of 5% of the total purchase price.
- After 3 missed payments, all payment to date is forfeit and cannot be refunded.
Privacy
Our customer records and mailing lists are NEVER sold or revealed to any third
parties, marketing firms or anyone else.
Other
Information
Just as any reasonable person would automatically expect, all our specimens come
from
legal
and
reputable sources, typically collected from private land with permission of the
landowner.
Updates
You can see information on the latest updates here. You can also click on the date of the update on the top of the home page.
Appraisals, Identification and Evaluations
We are experienced at evaluating and appraising collections and individual specimens and typically charge a price for the appraisal based on the size and complexity of the job. Full documentation for the basis and value estimates are provided. Feel free to contact us with your needs. Please DO NOT send emails asking for free estimates of the value of a specimen. We will not reply to emails of this sort.
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We do our best to check all listings for accuracy, but are not responsible for typographical errors. All contents of this site and any material downloaded from it are Copyright 2007 by the Natural Canvas Inc. unless explicitly stated otherwise.